This privacy policy explains how we collect, use, protect, and share personal information when you interact with our website and services. We take your privacy seriously and comply with applicable Canadian privacy legislation.

Personal Information We Collect

We collect information you provide directly and information gathered automatically through website usage.

• Contact details including name, email address, phone number, and professional information you submit through application forms or inquiry submissions.
• Payment information processed securely through third-party payment processors when you enroll in programs, though we do not store complete credit card numbers directly.
• Technical data including IP address, browser type, device information, and usage patterns collected automatically through cookies and similar tracking technologies.
• Communications content including messages you send through contact forms, email correspondence, and any feedback or testimonials you choose to provide with consent.

How We Use Your Information

Personal information serves specific purposes related to providing services and improving your experience.

• Processing applications and enrollment requests, communicating about program details, schedules, and administrative matters related to your participation in courses.
• Improving website functionality, analyzing usage patterns to enhance user experience, and developing new features or content based on visitor behavior and feedback.
• Sending relevant updates about program offerings, educational content, and announcements if you opt in to receive such communications, with easy unsubscribe options.
• Complying with legal obligations, resolving disputes, enforcing agreements, and protecting against fraudulent or unauthorized activity that could harm our organization or users.

Legal Basis for Processing

We process personal information based on legitimate grounds under applicable privacy legislation.

Processing occurs with your consent, to fulfill contractual obligations when you enroll in programs, to comply with legal requirements, or based on legitimate business interests balanced against your privacy rights. You can withdraw consent where that forms the basis for processing.

Information Sharing Practices

We share personal information only in limited circumstances with appropriate safeguards.

• Service providers who assist with website hosting, payment processing, email communications, and analytics receive necessary information to perform functions on our behalf under confidentiality agreements.
• Professional advisors including lawyers and accountants may access information when necessary for legitimate business purposes under professional confidentiality obligations.
• Legal authorities receive information when required by law, court order, or government request, or when necessary to protect rights, property, or safety of our organization or others.

Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have rights regarding personal information we hold about you under applicable privacy legislation.

• Access your personal information and request copies of data we hold, subject to certain exceptions where disclosure could compromise others' privacy or confidential business information.
• Request correction of inaccurate or incomplete personal information, and we will make reasonable efforts to update records promptly upon verification of necessary changes.
• Request deletion of personal information in certain circumstances, though we may retain information necessary for legal compliance, dispute resolution, or legitimate business purposes.
• Object to processing or request restrictions on how we use information in specific situations, and we will accommodate reasonable requests where legally and practically feasible.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and improve user experience. You can control cookie preferences through browser settings, though disabling cookies may limit certain website features.

View Cookie Policy View Cookie Policy

Privacy Questions and Requests

For questions about this privacy policy or to exercise your privacy rights, contact us using the information below.

Policy Updates and Modifications

We may update this privacy policy periodically to reflect changes in practices, technology, legal requirements, or other factors. Material changes will be communicated through website notice or direct communication. Continued use after changes indicates acceptance of updated terms.